LIFESPAN 
Questions -- Answers -- Information

Multiple ways to collaborate and receive care... In a world with numerous connectivity options, our Lifespan providers offer several appointment options... NEW PATIENTS For local patients, an onsite, in-person visit is much preferred. This allows for a more thorough evaluation at the onset--allowing for appropriate physical examination, lab testing, and a chance to meet and get to know the Lifespan team. For outstate Minnesota, Wisconsin and Florida patients, we offer virtual video visits, particularly if in-person visits are not logistically possible. ESTABLISHED PATIENTS​ In-person visits are always nice, but not always necessary. Virtual video visits are available, whether local, outstate, or in another state. Phone visits, while not ideal, may be scheduled if circumstances make that necessary.

Care options for patients in other states or countries... Our providers may be able to consult with and treat patients remotely, whether in another state or another country. We abide by each state's medical statutes regarding telemedicine with out-of-state providers. Sometimes this requires an initial onsite encounter, with follow-up visits by telemedicine. Our administrative specialist can help you with those specifics. ​Currently our providers are licensed or certified in Minnesota, Wisconsin and Florida For our integrative cancer program we also offer virtual "informational visits" for patients who would like to determine if Lifespan Health meets their needs and goals. With these visits, the provider is limited to an informational discussion, but cannot offer any diagnosis or treatment options (per interstate telemedicine rules).

Reminders by text, phone and email... In our busy lives, we may need reminders. So, Lifespan Health sends automatic appointment confirmations and reminders, generally as follows...​ At the time the appointment is scheduled, a confirmation email and text is sent to you, along with relevant medical intake forms and HIPPA documents (for new patients). Two days before your appointment, you will receive email and text reminders. Please confirm as directed. If we have not received a confirmation from you by 24 hours prior to your appointment, we will give you a call to confirm.

Things happen... We understand that scheduling conflicts arise from time to time. We want to be acommodating when that happens. As a courtesy ...​ For new patient visit cancellations or rescheduling, we ask that you notify Lifespan Health at least 48 hours prior to the schedule appointment. That gives us a chance to contact a patient on our waiting list. If the schedule change is made after that time, we hope you understand that we will need to charge for the appointment (but will limit the charge to 1/2 cost).​

You didn't call, you didn't write ??? Maybe, despite our reminders, you forgot. Maybe something came up and you lost track of time. Maybe you were stranded on a deserted island. There must be a good reason... ​ Regardless, the appointment time reserved especially for you remained empty and unattended.​ We hope you understand that Lifespan needs to still charge for that unused time ...​ - For missed new patient consultations, we will need to charge the full cost. - For missed established patient consultations, we will need to charge 50% of the cost (for the first missed appointment, and the full cost for subsequent missed appointments). - For missed infusion appointments, there will be a $75 charge--to help cover the cost of infusion (which we may have already mixed for you). - For missed aesthetic and orthopedic procedures, there is a a $75 charge, and we will ask you to pre-pay to schedule again.

Getting to know you... Lifespan Health clinicians rely on an accurate patient medical history to ensure that you are provided with a relevant and comprehensive treatment plan. ​For New Patients: In our collaborative endeavor with you, we will ask you to complete an initial new patient intake.​ We may also request that you complete additional questionaires, treatment timelines, and condition-specific intakes.​ For Established Patients: you will receive an electronic intake update form, to list interval changes in medications, supplements, and demographics.​ These intake forms sync with the clinic's electronic medical records, and save appointment time--allowing us to focus on you.